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PLANT SUPPORT

Keep Your Plant Running. Always.

Your automation system is the heartbeat of your production line. Our AMC plans give you a dedicated support team, guaranteed response times, and proactive health monitoring — so unplanned downtime becomes a thing of the past.

● 4-hour emergency SLA available
● Covers PLC · SCADA · AI Vision · IIoT
AMC PLANS

Choose Your Support Level

All plans billed annually. Custom plans available for multi-site or complex integrated systems — contact us for a tailored quote.

Bronze
Essentials

Remote helpdesk coverage for plants with lower criticality or in-house maintenance capability.

48-hr response SLA
  • Remote helpdesk support (Mon–Sat, 9am–6pm)
  • Unlimited remote troubleshooting sessions
  • Annual system health audit (1 visit)
  • Software backup storage (PLC programs, SCADA configs)
  • Monthly system uptime report
  • Email + WhatsApp ticket support
  • On-site emergency visits
  • Quarterly preventive maintenance
  • 24/7 remote monitoring
  • Dedicated support engineer
Pricing on request
Most Popular
Silver
Professional

The right balance for most manufacturing plants — remote coverage plus quarterly on-site attention.

24-hr response SLA
  • Everything in Bronze
  • 4 on-site visits/year (quarterly preventive maintenance)
  • 24-hour response SLA (including weekends)
  • PLC / SCADA software updates & patches
  • Spare parts consultation & sourcing support
  • Operator refresher training (1 session/year)
  • Priority queue — ahead of non-AMC clients
  • Remote monitoring dashboard access
  • 4-hour emergency on-site SLA
  • Dedicated named support engineer
Pricing on request
Gold
Mission Critical

For production lines where every hour of downtime costs more than the plan itself.

4-hr emergency on-site SLA
  • Everything in Silver
  • 4-hour emergency on-site response (within Pune–Nashik–Aurangabad belt)
  • 12 on-site visits/year (monthly preventive maintenance)
  • 24/7 remote monitoring with automated alerts
  • Dedicated named support engineer (direct mobile number)
  • Spare parts buffer stock held on your behalf
  • Unlimited operator training sessions
  • Quarterly system audit report with improvement roadmap
  • Priority escalation to Priyanka Morde directly
  • Free minor modifications (<4 hrs engineering/month)
Pricing on request

Need a custom plan for multiple sites or legacy systems? Contact us →

SCOPE OF COVERAGE

What We Maintain & Support

Our engineers are qualified across the full automation stack — from PLC ladder logic to AI model retraining.

🔧

PLC Systems

Siemens S7-1200/1500/300, TIA Portal programs, safety PLCs, drive parameters, and I/O diagnostics.

TIA PortalStep 7Safety
🖥️

SCADA / HMI

WinCC, WinCC Unified, Ignition, and custom web HMI — server updates, tag database, trend archives.

WinCCIgnitionHMI
👁

AI Vision Systems

Camera alignment, lighting checks, model retraining for new defect types, inference server health, reject actuator calibration.

PyTorchJetsonBasler
🌐

IIoT & Networks

OPC UA servers, MQTT brokers, edge devices (Raspberry Pi, Industrial PCs), network switches, and VPN tunnels.

OPC UAMQTTEdge
📊

Dashboards & Analytics

Grafana dashboards, InfluxDB time-series databases, OEE calculation engines, and report generators.

GrafanaInfluxDBOEE
🛡️

OT Cybersecurity

Network segmentation audits, firmware updates, access control reviews, and incident response for OT environments.

OT SecurityIEC 62443
ONBOARDING

How Your AMC Starts

01

System Audit

Our engineer visits your plant for a baseline audit — documenting all installed systems, software versions, and risk areas.

02

Documentation

We create or update all PLC, SCADA, and AI system documentation. Backups secured in our encrypted cloud vault.

03

Monitoring Setup

Remote access and monitoring agents installed and tested. You get a live dashboard of system health from day one.

04

Active Support

Your AMC is live. Raise tickets via WhatsApp, email, or phone. We respond within your SLA window — guaranteed.

COMPARE PLANS

Feature Comparison

Feature Bronze Silver Gold
Response SLA (remote) 48 hours 24 hours 4 hours
Support hours Mon–Sat 9–6 Mon–Sat 8–8 24/7
On-site visits/year 1 4 (quarterly) 12 (monthly)
Emergency on-site (4-hr SLA) ✕ ✕ ✓
24/7 remote monitoring ✕ ✓ (dashboard) ✓ (monitored + alerts)
Software updates & patches ✕ ✓ ✓
Operator training sessions/year 0 1 Unlimited
Dedicated support engineer ✕ ✕ ✓
Free minor modifications ✕ ✕ ✓ (4 hrs/month)
Spare parts buffer stock ✕ ✕ ✓
Covers PLC systems ✓ ✓ ✓
Covers SCADA / HMI ✓ ✓ ✓
Covers AI Vision systems ✓ ✓ ✓
Covers IIoT / dashboards ✓ ✓ ✓
FAQ

Common Questions

Yes. We take on third-party systems after a paid baseline audit (typically ₹8,000–15,000 one-time fee). The audit lets us document the system thoroughly so we can support it effectively. We've inherited Siemens, Mitsubishi, ABB, and custom-built systems from other integrators.
Bronze covers Mon–Sat 9am–6pm. Outside those hours, emergency support is available as a pay-per-incident service at ₹3,500/hour (remote) or ₹7,500/hour (on-site) plus travel. If you find yourself using emergency support frequently, upgrading to Silver or Gold will almost certainly save money.
Typically 5–10 working days. We need to complete the baseline system audit and documentation before the AMC goes live. If you have an urgent situation and need immediate cover, we can arrange interim emergency support while the audit is completed.
AMC plans cover the engineering labour for fault diagnosis and repair. Spare parts are charged separately at cost price plus a 10% handling fee. Gold plan clients benefit from a buffer stock of common consumable spares (fuses, HMI touch screens, I/O modules) held by MordeTech, reducing lead times for critical replacements.
A MordeTech engineer will be physically on-site at your plant within 4 hours of you raising a P1 (production-stopped) emergency ticket — for plants within our standard service zone (Pune, Nashik, Aurangabad, Kolhapur belt). For plants outside this zone, we'll discuss the SLA during contracting. The 4-hour clock starts when you call or WhatsApp us, not when we finish diagnosing remotely.
Yes, you can upgrade at any time. We pro-rate the remaining contract value and apply it to the new plan. Downgrades are possible at annual renewal. We recommend starting with Silver and evaluating after 6 months — most clients find the quarterly visits alone justify the cost difference over Bronze.
GET STARTED

Stop firefighting.
Start preventing.

Book a free 30-minute call with our support team. We'll assess your current systems, identify your top downtime risks, and recommend the right plan for your plant size and criticality.

Response within 2 business hours  ·  No obligation  ·  Free for existing MordeTech clients